Returns

  • All pieces from our Final Sale collection as well as Gift Bags & Card Sets and Rise 7 Customers e-gift cards, are not eligible for exchanges or returns.

  • Direct exchanges are not available for international orders, thank you for your understanding! However, if you'd like to exchange your item, we’re happy to assist with processing the return and will issue a gift card. You can use this gift card to place a new order with us.

  • For Sets or Starter Set returns, the entire set must be returned as a whole for hassle-free returns.

  • Please note that for all countries taxes, duties and shipping costs are non-refundable.

  • Only unworn products in original packaging are eligible for exchange or return. 

  • Exchange and Return requests must be made within 7 days of delivery of the product or in-store purchase.

    Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

          

EXCHANGE OR REFUND ITEMS:

  • Brass
  • Gold Plated
  • Silver

EXCHANGE ONLY ITEMS:

  • 18k Gold or Platinum Fine
  • 14k Gold Demi-Fine & Piercing Collection
  • Specialty Product (limited collections, hand made items may include Silver)

PRICE ADJUSTMENTS


We do not offer price adjustments on prior purchases, this includes the Welcome Discount. 

DAMAGED, LOST, OR STOLEN ORDERS

If Package Protection was not selected at checkout, please note, we are not responsible for damaged, lost or stolen packages.